THE HUMAN-TO-HUMAN EXPERIENCE
August 25, 2022
Web3 is still shaping up with a continuum of rapidly emerging capabilities and technologies and my research and work in this area mostly points to the following six topics for marketers to consider in the next 12 months:
Number four of six topics to consider when getting ready for Web3.
The third space, a social place
Online will never provide a human-to-human unique experience, and as retail marketers would know, activations and events are healthy traffic generators for centres when compared to online. Customers are always looking for experiences and places where they can have some fun, belong and be a part of something that cannot be bought online or experienced digitally. Creating spaces for people to come together and enjoy something in common will need to be more innovative as we move further into this space.
This draws on the idea of individuals needing an everyday third place destination from home and work, a concept supported by Starbucks founder, Howard Schultz. Such places are particularly important for socialising, interacting, networking, entertainment and relaxation. Demand for locations that can function as a third-place will likely increase, as remote working has become more common post-pandemic. Centres can own that third space as a way of serving the community and locals. Re-think these spaces creatively, with directions like sustainability, park-style discovery spaces, beautification schemes, learning experiences, workshops, exhibitions, immersive experiences, performances, screening rooms, childcare facilities and hospitality all woven together by integrating technology that will additionally enhance every experience.
The challenge will be to provide the third space consistently and cost-effectively and appeal to targeted groups with bespoke, immersive activations and experiences, paired with the question; ‘what part of it could be digitally relevant or reimagined?’